Frequently Asked Questions
Everything you need to know about our window cleaning, gutter clearing, roof cleaning, driveway pressure washing and exterior services in Telford & Shropshire.
General Questions
1. What areas do you cover?
We cover the whole of Telford and surrounding areas including Shawbirch, Bratton, Admaston, Madeley, Dawley, Lawley, Priorslee, St. Georges, Wellington, Muxton, Brookside, Newport, Shifnal, Ironbridge, Much Wenlock and every TF postcode.
2. Do you have public liability insurance?
Yes - we are fully insured with £5 million public liability cover for complete peace of mind.
3. How do I book a service?
Call, WhatsApp, text, email or use our website. For regular window cleaning we'll confirm when we're next in your area.
4. How do I pay?
Card (preferred), bank transfer or cash. Payment due within 3 days of completion.
5. What happens if I need to cancel?
Please give at least 24 hours notice. No access on the day may incur a 50% charge.
6. Do you offer one-off cleans?
Regular window cleaning = no one-offs. All other services (gutter, roof, driveway, etc.) are available as one-offs.
Window Cleaning FAQs
7. What method do you use for window cleaning?
Hot purified water-fed pole system - 100% streak-free, no chemicals, no ladders on your property.
8. Why does the water dry on the windows?
It's 100% pure water (0 TDS). It dries naturally leaving no spots or residue - unlike tap water.
9. Can I request traditional squeegee cleaning?
We use water-fed poles for exterior cleans. Traditional squeegee method is used for internal window cleaning.
10. Do you clean window frames and sills?
Yes - glass, frames, sills and doors are all included as standard.
11. Can you clean skylights and Velux windows?
Yes - extra charge may apply depending on height and access.
12. Do I need to be home for the clean?
No - just leave gates unlocked and we'll text when finished.
Gutter Cleaning FAQs
13. How do you clean gutters?
Powerful SkyVac vacuum system - safely cleared from the ground.
14. Why is regular gutter cleaning important?
Blocked gutters cause leaks, damp and structural damage. We recommend at least once a year.
15. Do you clean the outside of gutters too?
Yes - full fascia, soffit and gutter exterior cleaning available.
16. What if my gutters are broken?
We'll let you know and can often carry out minor repairs at extra cost.
Roof Cleaning FAQs
17. What methods do you use for roof cleaning?
Biocide soft washing, manual scraping + biocide, or low-pressure washing - we choose the safest method for your roof.
18. Will roof cleaning damage my tiles?
No - we carefully select the correct method. No high-pressure on fragile tiles.
19. Do you need scaffolding?
Sometimes - we use scaffolding or safety harnesses when required.
20. Will cleaning prevent moss regrowth?
Yes - biocide treatment keeps moss away for several years.
21. Will you clean up the mess afterward?
Absolutely - full site clean-up, gutters cleared and windows washed down.
Pressure Washing & Patio Cleaning FAQs
22. What surfaces can you clean?
Driveways, patios, paths, decking, brickwork - anything outside!
23. Will pressure washing damage my patio/driveway?
No - we adjust pressure to suit the surface.
24. Do you re-sand block paving?
Yes - highly recommended after cleaning (quoted separately).
25. How long will it stay clean?
Usually 12-18 months depending on surroundings and weather.
26. Do I need to be home?
No - just give access and water supply if needed.
Other Services
27. Do you clean conservatory roofs?
Yes - inside and out available.
28. Can you clean solar panels?
Yes - soft brushes + purified water. Improves efficiency.
29. What if the weather is bad?
We clean in light rain. Heavy rain, high winds or frost = postponement (no charge).
30. Do you offer commercial cleaning?
Yes - shops, offices, pubs, schools, care homes - get in touch for a custom quote.
How Can We Assist You?
Discover answers to frequent queries about our exterior cleaning services in Telford and Shropshire.
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All Questions General Window Cleaning Gutters Roofs Patios & Driveways Other Services Pricing & Booking
General Questions
What locations do you serve for exterior cleaning?
We're a family-run business based in Telford, providing window and exterior cleaning across Shropshire and surrounding regions. Our coverage includes Telford, Wellington, Newport, Shifnal, Albrighton, Broseley, Ironbridge, Much Wenlock, and all TF postcodes for window cleaning. For other services like gutters, roofs, and driveways, we travel further to Shrewsbury, Oswestry, Market Drayton, Bridgnorth, and parts of Staffordshire, Cheshire, and Mid Wales. Not sure? Send your postcode for confirmation.
Is your team fully covered by insurance?
Yes, we maintain £5 million public liability insurance for all our cleaning work. This protects your home and gives you total confidence. We can provide certificate details on request, which many customers value for peace of mind during larger jobs.
Do I have to be present during the cleaning?
No, you're welcome to be out - many clients are at work during our visits. Just ensure we have access to the work areas, an external water tap if needed, and any gates unlocked. We'll send before/after photos and text when complete so you can review the results.
How can I request a quote for cleaning services?
Getting a quote is fast and simple. Use our instant online calculator for window cleaning prices, or call/WhatsApp 07375 772004, email us, or fill out our form. For accurate estimates on larger jobs, send photos and rough sizes (e.g., 'driveway 40m²'). We respond within hours, not days.
Which payment options are available?
We accept card payments (our favourite), bank transfers, or cash. Settle within 3 days of job completion. For big commercial work, we can arrange phased payments if needed.
What's your policy if I'm not satisfied?
Your happiness is key to us. If anything isn't right, contact us within 48 hours and we'll fix it free of charge. We always share photos or do a walkthrough to confirm you're thrilled before considering the job done.
Can you work in bad weather?
Light rain is no problem for most services, but we may reschedule for heavy storms, high winds, or freezing conditions to ensure safety and quality. We'll notify you the day before if needed, and prioritise your booking for the next available slot.
Window Cleaning FAQs
What is the process for window cleaning?
We use a hot purified water-fed pole system for safe, streak-free results without ladders or chemicals. See our window cleaning page for full details.
Why is the water allowed to dry naturally on windows?
Our water is fully purified (0 TDS), so it evaporates without spots or marks, unlike regular tap water. This method ensures a crystal-clear finish every time.
Do you offer traditional window cleaning methods?
Our exterior cleans use water-fed poles for safety and efficiency. For interiors, we can use traditional squeegee techniques upon request. Learn more on our window cleaning service page.
Are frames and sills included in window cleans?
Absolutely - we clean glass, frames, sills, and doors as standard for a complete shine.
Can you handle skylights or Velux windows?
Yes, we clean them regularly. Additional fees may apply based on height and access requirements.
Is presence required for window cleaning?
No - just provide access, and we'll text with photos when done.
Gutter Cleaning FAQs
How do you perform gutter clearing?
Using our SkyVac vacuum system from ground level for safe, thorough removal of leaves, moss, and debris. Check our gutter cleaning page for more info.
How frequently should gutters be maintained?
At least annually, ideally in autumn. Properties near trees may need twice-yearly clears to avoid water damage and leaks.
What indicates gutters need attention?
Watch for overflow during rain, plant growth in gutters, sagging sections, wall staining, or damp spots inside. Early clearing prevents costly repairs.
Do you include downpipes in gutter cleans?
Yes, we always check and clear downpipes, using rods or jets for stubborn blocks to ensure full flow.
Can you handle conservatory gutters?
Yes, our system safely clears them without damaging the structure, often paired with conservatory roof cleaning.
Do you offer gutter repairs alongside cleaning?
We handle minor repairs like sealing joints or fixing brackets. For major work, we recommend specialists and note issues during cleans.
Roof Cleaning FAQs
What techniques do you use for roof cleaning?
We employ biocide soft washing, manual removal, or low-pressure methods, selecting the safest for your roof type. Visit our roof cleaning page for details.
Is roof cleaning safe for tiles?
Yes, our gentle approaches avoid damage from high pressure, preserving protective coatings and warranties.
Does cleaning extend roof lifespan?
Definitely - removing moss and algae prevents cracks, frost damage, and porosity, potentially adding years to your roof's life.
When will I notice roof cleaning results?
Immediate debris removal, with full effects in 1-3 months as biocide works and rain clears residue.
Can you clean UPVC fascias, soffits, and cladding?
Yes, we restore them to like-new using specialised cleaners, removing algae and oxidation without harm. See our fascia and soffit cleaning page.
Can you clean conservatory roofs?
Absolutely, we clean glass, polycarbonate, and tiled roofs safely from the ground or with access equipment. More on our conservatory cleaning page.
Patio & Driveway Cleaning FAQs
What materials can you pressure wash?
We safely clean driveways, patios, paths, brickwork, and more, adjusting for each surface. Explore our pressure washing services.
Will pressure washing harm my surfaces?
No, we customise pressure and use rotary cleaners for even results without etching or stripes.
Do you re-sand block paving post-clean?
Yes, it's standard - using kiln-dried sand to stabilise and protect against weeds. We also offer waterproof sealant for longer-lasting results.
How long do cleaned surfaces stay pristine?
Typically 1-2 years, depending on location and weather - sealing can extend this further.
Is my presence needed for pressure washing?
No, just provide access and water - we'll handle the rest.
Can you eliminate oil marks from driveways?
We use hot water and degreasers to greatly reduce oil stains, though older ones may leave faint shadows. Sealing prevents future issues.
How do you deal with weeds on driveways?
We remove surface weeds during cleaning, treat roots, and re-sand joints to deter regrowth - comprehensive and effective.
Do you offer driveway sealing?
Yes, as an add-on after cleaning. It protects against stains, UV fading, and weeds while enhancing appearance. Lasts 3-5 years. See our driveway sealing page.
Other Services FAQs
How do you clean solar panels?
Using soft brushes and pure water to avoid scratches while removing dirt. Details on our solar panel cleaning page.
Why clean solar panels regularly?
Build-up reduces efficiency by up to 25% - cleaning boosts energy output and prolongs panel life.
How often should solar panels be cleaned?
1-2 times yearly, or more in dusty/polluted areas, to maintain peak performance.
Is solar panel cleaning safe for the system?
Yes, our no-chemical, low-pressure method won't damage coatings or warranties.
Can cleaning improve solar efficiency?
Absolutely - removing dirt can increase output by 10-20% immediately.
What is render cleaning?
Soft washing to remove algae, moss, and dirt from rendered walls without damage. See our render and cladding cleaning page.
Is render cleaning safe for my walls?
Yes, we use low-pressure biocide treatments to clean gently and prevent regrowth.
How long do render cleaning results last?
3-5 years typically, depending on exposure - longer than power washing alone.
Why clean render instead of painting?
Cleaning restores the original look at lower cost and allows walls to breathe, preventing moisture issues.
Can you clean coloured or textured render?
Yes, our methods are tailored for all render types, including K-Rend and pebble-dash.
How do you install Christmas lights?
Professional setup with full supply, safe mounting, and custom designs for your home. Visit our Christmas lights page.
What is the cost for Christmas lights?
Starting from £195 for supply and install, depending on size and complexity.
Are your Christmas lights safe?
Yes, we use weatherproof, low-voltage LED lights with secure fixings to avoid damage.
Do you remove Christmas lights too?
Yes, we offer full removal and storage services after the season.
Can you do custom Christmas light designs?
Absolutely - from simple outlines to full displays, tailored to your property.
Pricing & Booking FAQs
What factors affect the cost of cleaning?
Prices depend on size, condition, access, and service type. We provide fixed quotes with no hidden fees - use our calculator for windows or contact us for custom estimates.
Do you provide bundles for multiple services?
Yes, combining services like window + gutter cleaning saves 10-20% - ask for a package quote when booking.
How far ahead should I schedule?
1-2 weeks for most jobs, but we have last-minute slots - call to check availability in your area.
Is a deposit required for bookings?
No deposits for standard jobs - pay after completion. Larger projects may need 20% upfront.
What if I need to change or cancel my appointment?
24 hours notice appreciated - no charge for reschedules. Late cancels may incur 50% fee if we can't fill the slot.
Do you have ongoing maintenance packages?
Yes, our AGC Club offers 4/8 weekly window cleans + VIP discounts on other services for regulars.
Still Have Questions?
We're here to help. Get in touch and we'll get back to you within hours.
Contact Us → 07375 772004